Dispute settlement between supplier and consumer

All disputes and disputes between supplier and consumer are resolved through pre-trial settlement of disputes in a transparent, just and fast way. The supplier is obliged to consider all complaints received from consumers, and within one month to report the results of their consideration.

In the event of a failure between the consumer and the supplier of consent, disputes are resolved in accordance with the procedure established by the current legislation, including in court. In particular, the consumer has the right to file a petition for resolution of the dispute to the Market Regulator in accordance with Article 21 of the Law of Ukraine "On the National Commission that carries out state regulation in the fields of energy and utilities" and / or to submit the dispute to the court for review in accordance with the current legislation of Ukraine.

The procedure for reviewing complaints and settling disputes is set out in Article 21 of the Law of Ukraine "On the National Commission that carries out state regulation in the fields of energy and utilities".